Here is a list of common questions new traders usually ask before opening an account with us and our answers.

If your question is not listed here, or if you need more information on our products and services, just use our live chat service.

FX1 Markets offer two types of accounts, Standard account and our market leading, Raw Spread account.

Raw Spread Account: This account shows the Raw inter-bank spread received from our liquidity providers. There is a commission charge of $3.5 per standard lot round turn.

Standard Account: We do not charge a commission on Standard accounts but instead, there is a mark up applied to the spread of 1 pip above the raw Inter-bank rate received from our Liquidity providers.

Further information about the different types of trading accounts available can be found on our Account Overview page.

FX1 Markets offer two types of accounts, Standard account and our market leading, Raw Spread account.

Raw Spread Account: This account shows the Raw inter-bank spread received from our liquidity providers. There is a commission charge of $3.5 per standard lot round turn.

Standard Account: We do not charge a commission on Standard accounts but instead, there is a mark up applied to the spread of 1 pip above the raw Inter-bank rate received from our Liquidity providers.

Further information about the different types of trading accounts available can be found on our Account Overview page.

FX1 Markets has two MetaTrader 4 account types, a Standard account and our market leading, The Raw Spread account. FX1 Markets does not charge a commission on Standard accounts but instead applies a spread mark up of 1 pip above the Raw inter-bank prices received from our liquidity providers. FX1 Markets Raw Spread account shows the raw inter-bank spread received from our liquidity providers. On this account we commission of $3.5 per standard lot round turn.

FX1 Markets allows clients to open an account with as little as USD $200 or currency equivalent.

Our mission is to provide traders with the lowest spreads and fastest executions possible across over 285 Forex products including Forex, precious metals, stocks, futures and other commodities. We have invested heavily in technology and establishing strong relationships with the largest and most reliable price providers in the market.

To find more about products offering click here: range of products.

We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks and your responsibilities before deciding to trade with us.

This is one of the most frequently asked questions. The difficult part in understanding ECN and STP meanings is that those have been interpreted differently by many people. There are three main business models used by Forex brokers which differ by the way the transactions are handled and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.

STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider processes all trades at market prices obtained from a liquidity provider, this price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed, hence it is known as STP.

FX1 Markets is the issuer of the products it provides. We consider ourselves to be a forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers , these prices are passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed. We do this in order to provide you with a better overall trading experience.

Opening an account is simple. Click on the Open a Live Account link and complete your application form.

Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.

FX1 Markets allows you to open multiple trading accounts. You can open an additional trading account via your Client Area.

FX1 Markets has two MetaTrader 4 account types: Standard Account and our market-leading Raw Spread Account. FX1 Markets does not charge a commission on Standard Accounts; instead, we mark up the spread received from our liquidity providers. FX1 Markets’ Raw Spread Account shows the raw interbank spread received from our liquidity providers. On this account we charge a commission of $3.5 per standard lot round turn.

FX1 Markets offers flexible leverage options ranging from 1:1 to 1:500. You can change the leverage on your trading account via your Client Area.

The opening and closing times of FX1 Markets’ prices are: Opening time: 00:01 MetaTrader 4 Server Time (Monday) Closing time: 23:57 MetaTrader 4 Server Time (Friday) Please note the trading times of certain instruments may vary; you should refer to the relevant product section on our website for specific information.

FX1 Markets’ rollover occurs at 00:00 MetaTrader 4 Server Time.

FX1 Markets offers extensive online education. In addition, we regularly conduct educational webinars on a variety of topics. Webinar dates and times are published on our blog.

FX1 Markets offers over 65 currency pairs, including cryptocurrencies.

FX1 Markets also offers CFDs in precious metals, commodities, indices, futures, shares and bonds.

When funding your account using online deposit methods such as credit cards, Paypal, Neteller and Skrill, your deposit will appear instantly in your trading account. For international bank transfers, please allow up to three to five working days.

Under the Anti -Money Laundering Act, FX1 Markets is required to verify your identity before opening a trading account for you.

Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.

Photo ID
  • • Must be clear and visible
  • • Must be issued by a government agency
  • • Name, signature, expiry date and date of birth* must be clear
* Please note that FX1 Markets does not accept account applications from any persons under the age of 18 Proof of Address
  • • Must be no older than 3 months
  • • Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.

No, FX1 Markets does not pay interest on account balances in any currency.

No, FX1 Markets does not accept US clients. US CTFC regulation prevents US clients from trading with brokers outside the US.

Yes, we allow both hedging and scalping trading strategies. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.

FX1 Markets is not able to open new positions over the phone. However, should you wish to close out positions, please contact our support team and we will accept instructions from you.

No, you will not be charged any account inactivity fees.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are predominantly used for familiarizing yourself with the trading platform and educational purposes only. We do not guarantee that the performance of a demo account will be the same as that of a live account as our demo accounts are not connected to our live trading environment.

When you trade with us, you are trading with FX1 Markets as principle, this is the case with all Forex and CFD providers globally.
We do not operate a proprietary trading book, we source our prices from external unrelated liquidity providers or directly, these prices are then passed onto you with no dealing desk intervention.

FX1 Markets streams prices from its liquidity providers, who, in their turn, derive those prices from the market (or exchange) in the case of Stocks CFDs and from banks and non-bank liquidity providers in the case of Forex. The source of the underlying market price may vary for each product.

Although FX1 Markets’ prices come from its liquidity providers and FX1 Markets is not practically involved in the making of the price, simply streaming prices which it receives, the prices nonetheless become FX1 Markets’ prices when it provides them to its clients to trade on. This is the case for all derivative products which FX1 Markets offers to its clients.

On our Raw Spread Account, the average spread on gold is 1 pip. Detailed information can be found on our spreads page.

On our Raw Spread Account, the average spread is 0.1 pip. Detailed information can be found on our spreads page.

All trades are filled based on the prices we stream on our trading platforms. We adopt a market execution model whereby stop loss and take profits orders are triggered based on their pre-set conditions and executed at the price available at that time. We do not offer guaranteed stop loss orders.

Information regarding our swap rates can be found on our website. They can also be found from within the MetaTrader 4 platform: simply go to Market Watch, right-click on an instrument and select ‘Specifications’. A new window will then open and the swap rates will be displayed.

Yes, we do offer oil as a spot and future commodity CFD product. More information can be found on our commodities product page.

Triple swap rates are charged on Wednesday. The reason for this is that spot Forex contracts have a two-day settlement period. For example, a spot Forex contract that occurred on Monday settles on Wednesday, a trade that occurred on Tuesday settles on Thursday, a trade that occurred on Wednesday settles on Friday, but a trade that occurred on Thursday settles on the following Monday. In this example, the trade that occurred on Thursday rolled through the weekend because the banks are closed on Saturday and Sunday. Triple rollover interest is applied to positions held open at 5pm New York time on Wednesday as this time marks the beginning of the new 24-hour trading day (Thursday).

You should note that swap rates can be negative or positive, depending on the currency pair traded and the prevailing interest rates at that time.

A dividend adjustment is applied to a share or index CFD position in the event of a dividend payment occurring in the underlying share or share constituent of an index. The ex-dividend date is the day a stock starts trading without its dividend payment. In the case of an index, an adjustment will be made that is equal to the number of points by which the index price must be adjusted downwards to take account of those shares in the index which go ex-dividend at the close of the cash market. The ex-dividend figure estimated by Bloomberg, rounded to the tick size we use for that index, is used to determine what adjustment to apply. In the case of long positions, the dividend adjustment is in the form a trading account credit. In the case of short positions, the dividend adjustment is in the form of a trading account debit.

The most common reason is that incorrect prices have been referred to. You must refer to the bid prices to check whether the requested take profit price level on a buy trade has been reached or not. However, in the case of a sell trade, you must refer to the ask prices. It is also important to note that a standard account has one pip mark-up on the raw spreads. This spread mark-up does not appear in bid prices recorded on the chart by default.

FX1 Markets’ margin stop out level on all trading platforms is 50%, which means that if your account's margin level drops to or below 50% of the margin required, the system will start closing your open positions automatically.

FX1 Markets does not offer negative balance protection. Should you have a negative balance on your account, we suggest you contact us as soon as possible.

FX1 Markets does not offer instant execution.

Our average trade execution speed is around 35 milliseconds on currency pairs. Our trade servers are in the Equinix NY4 data centres in New York. We have cross connects in place with our liquidity providers to ensure faster trading execution speeds.

FX1 Markets does not charge any additional fees or commission for CFD indices trading.

A demo trading account contains virtual money and is absolutely risk-free. Demo accounts are designed as an educational tool to familiarize customers with our trading platforms without losing real money.

Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary.

Questions Related to MetaTrader 4

If you cannot see all the instruments in the Market Watch window, simply right-click your mouse in the Market Watch area and select ‘show all’.

‘Trade Context is Busy’ is a common MetaTrader 4 error. It occurs because MetaTrader 4 cannot process multiple requests at the same time. To fix this error, simply close and open your MetaTrader 4 trading platform again. Please read our MetaTrader 4 error code guide which outlines common MetaTrader 4 error messages.

The chart time on MetaTrader 4 and MetaTrader 5 platforms reflects server time, which cannot be changed. For cTrader platform, however, you may set the time as per your local time zone.

Current swap rates can be found on our swap rates page. Swap rates can also be found within the MetaTrader 4 platform: simply go to Market Watch, right-click on an instrument and select ‘Specifications’. A new window will then open and the swap rates will be displayed.

If you hold open a position over Wednesday night, the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the rollover period on Wednesday night to account for the settlement of trades over the weekend, during which no swap rates are charged due to the market being closed.

The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.

In order for expert advisor (EA) to function on MetaTrader 4, you must click on the ‘Expert Advisors' button in your Trade terminal.

Questions Related to Account Application

Account verification usually takes a few minutes but can take a couple of hours in some cases. If you have not heard back from our accounts team regarding the current status of your account application via email, we suggest you visit our live chat support.

A document will not be approved if it does not meet the AML requirements outlined on our website. Should a document not be accepted by our compliance department, we will send you an email outlining why your document was not accepted.